Recently we provided service to a customer that had a minor flood caused by a washing machine. We are proud to share the great client feedback we had.
August 6, 2013
To whom it may concern,
Last month a vendor made a mistake at my home which caused a large water gush from my washing machine. Micro-Tech was called and the President, Brian called immediately. I’ve never in my life had a Service Professional speak so detailed, ask the right questions and handle the crisis at hand so calmly. He sent out his Service Tech Alex, and Alex was no different. He answered every question and concern with compassion, concern and detail as if it was his own home. The next day, Alex and Brian came to assess and move the equipment around to guarantee the best possible outcome in getting my baseboards and wood floors dry.
Micro-Tech experts explained every detail thoroughly and even came up with an idea of keeping this accident from happening again. They didn’t happen to have the supplies needed at that time, but said, “We will bring it by next time we come over.” I’ve had so many promises from service industry professionals and rarely do they follow through, but the next day when I got home I looked and believe it or not they had brought the necessary material to help out.
There are two reasons that the simple act of fastening the hose was so monumental to me:
- This would keep them from being needed again at my home which means their true concern was my welfare.
- This was NOT AT ALL part of their job or what they were there to do, but they just simply wanted to be helpful
Because of this superb service I have recommended Micro-Tech to our Property management Company who manages various condo associations and many others.
Karen D. Nutter
If you need emergency water removal services for washing machine flood in Jacksonville, FL, call 800-716-4276 – 24/7 & get your water emergency solved immediately.