FAQ

Q: If my carpet is wet, why doesn’t an extraction work?

A: Usually when water damage occurs, drywall acts as a sponge and soaks up the water. Once you have finished extracting the water, the drywall will “bleed” back into the carpet, soaking it again. To prevent this and microbial issues, you must dry all affected materials, ie. drywall, trim, carpet, pad, etc.


Q: I can see drips in the washing machine while it is not in use. Is that normal or is it damage?

A: You probably need to replace the shut off valve. Consider installing a single-handled valve that makes it easier to turn off the water supply to the washing machine.


Q: Where do I need to look for water damage in the bathroom while inspecting?

A: Start with the toilet; check the water lines, the floor around the toilet, the tank and the toilet rim. Make sure no leaks are visible. Then inspect the Shower and Bathtub. Inspect the tiles, the grout, drain and visible plumbing. Confirm that all seals are tighten and dry. Be attentive to discolorations or soft areas around the bathtub walls.


Q: How can I know if I have water damage in the kitchen?

A: The following are typical signs of water damage in the kitchen:

Leaks under the sink, slow draining pipes, cracked tile or missing grout, soft or stained walls and floors, leaks under and around the base of the dishwasher, and moisture behind the refrigerator.


Q: What are the electricity related safety rules after water damage?

A: There 3 basic safety rules:

  1. Turn off the power to your home or business by disabling the main circuit breaker panel. Even if the neighborhood power grid is down assume all power lines are active and functioning.
  2. Do not use regular household vacuums to remove excess water.
  3. Do not use electrical appliances while standing on a wet floor.

Q: How can I estimate the extent of the damage?

A: Start with a closer inspection of the property to assess the damage to the exterior. Only if determined safe, walk around the building and lot to observe and gather information. Mark the water levels on the walls for reference. Now enter the structure. Taking extreme precautions, start from the top and document the damage. The best way to get an accurate assessment and good documentation is to call a professional.


Q: What are the best ways to secure my property after water related damage?

A: Lock and secure your property when not occupied to prevent looting. Keep in mind that alarms may malfunction if the electricity or telephone service has been interrupted.


Q: How can I safely inspect my house after water damage?

A: Dangers are not over when the water goes down. Do not endanger yourself or your family after a water event. Keep children and pets away. Try to protect yourself and your family from stress, fatigue, and water-related health hazards.

Follow these basic safety rules:

  1. Determine Structural Stability
  2. Cut off power supply
  3. Turn off water supply
  4. Turn off gas supply
  5. Beware of animals
  6. Use protective gear